Refund & Return Policy
Last Updated: 06/09/2023
Thank you for shopping at Green Smile Ceylon. We value your satisfaction and want to make sure you have a positive experience with our products. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
1. Returns
- 1.1. We accept returns within 14 days of the date of purchase.
- 1.2. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
- 1.3. Please contact our customer support team at [customer support email/phone] to initiate the return process. We will provide you with a Return Authorization (RA) number and further instructions.
- 1.4. You are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a product defect.
2. Refunds
- 2.1. Once we receive your returned item and inspect it, we will notify you of the status of your refund.
- 2.2. If your return is approved, we will initiate a refund to your original payment method. Please allow [estimated time] for the refund to be processed and reflected in your account. The processing time may vary depending on your payment provider.
- 2.3. If you have not received your refund within the estimated timeframe, please contact your payment provider for further assistance.
3. Exchanges
- 3.1. We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer support team within 3 days of receiving your order.
- 3.2. If an item is deemed eligible for exchange, we will provide you with a Return Authorization (RA) number and instructions for returning the defective or damaged item.
- 3.3. Upon receiving the returned item and confirming its condition, we will ship a replacement product to you.
4. Non-Returnable Items
- 4.1. Certain items are non-returnable, including:
- Perishable food products.
- Items that have been used or consumed.
- Products that are not in their original condition, damaged, or altered.
5. Damaged or Defective Items
- 5.1. If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at [customer support email/phone]. Our customer support team is here to assist you and address any inquiries you may have.